Take the confusion out of everyday courtesies – what’s appropriate and what’s necessary? This program will enable you to stand out as a leader in business style and savvy.
Learn today’s contemporary approach to timeless issues and how to get more out of each moment rather than second-guessing what to do. When should you present your business card, what to do if you forget someone’s name, how to make an introduction, social media etiquette, business casual dress, and more!
This isn’t charm school, but manners matter for those who want to stand out and away from the crowd of self-absorbed behaviors.
Presentation Topics Include:
What's in, what's out?
Greetings and Introductions
In the hallways, on elevators, in meetings.
Handshaking, fist-bumping, and hugging
Where are we now, and what's appropriate?
Giving and Receiving Business Cards
Arriving late, existing early, where to sit, staying on point.
Virtual Manners for Zoom Meetings
Gender-free Etiquette Updates
The etiquette of body language and the importance of approachability
Is it okay to bluff?
Remembering names and what to do if you forget.
How to handle interruptions and distractions.
Email Dos and Taboos
Greetings and closures, signature/contact info, subject lines, who to cc, distribution lists that annoy.
Cell Phone Etiquette
How to be available and when to put the phone away.
Verbal diplomacy, responsibility, jargon, slang, and cliches.
Professional dress dos and don'ts.
Mindfully Present Courtesies
Things people often forget to say or do.
Because the word "etiquette" can be off-putting, a fun quiz is part of the discussion to encourage engagement.
Note: Average time frame for program is 2.5-3 hours.
Participants will realize that etiquette, courtesy, and basic good manners will have a significant impact and distinct advantage on their business and relationship results.