SOFT SKILLS = STRONG PEOPLE
Soft Skills are all the buzz and DTN offers the contemporary approach to building-up this critical communication skill set. Why are soft skills important? Because they provide the all-important connectivity to your BRAND! Besides, life is too short to not know what do!
Unique Services, Specialized Programs
In addition to our live seminars plus our Train the Trainer option, we also offer a blended learning approach with supplemental online training designed to your needs and customized for your company. Read below for brief descriptions of our most popular programs!
Reputation Management – Building Your Professional Brand
Reputation = brand and it’s up to everyone to effectively manage theirs. The top ten brand items were culled from years of research and once discovered, aha moments happen. So what do they say about you when you’re not in the room?
Mixing, Mingling & Maximizing Your Network
Just when you thought it was safe to go back into the water, you’re faced with the daunting task of “working the room!” Learn the finer points of networking and mixing and mingling with ease rather than feeling the possible “attack” of fear.
Everyday Business Etiquette
Learn today’s contemporary approach to timeless issues and how to get more out of each moment rather than second-guessing what to do. Learn the basic dos and taboos that will bump-up your etiquette score!
Feeling a bit tongue-tied when asked to speak? Would you rather bungee jump than speak in front of a group of your peers? Well then take the leap and learn the art of giving successful presentations with our contemporary approach of speaking to one or one thousand!
Would you be described as ethnocentric or a global citizen? If your company is going to succeed globally, your ambassadors must understand the subtle distinctions of foreign customs and mores that make all the difference in demonstrating international panache.
Service, etiquette, and butler training for the truly discriminating hospitality professionals – we call it Luxury Unwrapped™! The tenets of this program provide the foundation for managing a variety of demanding tasks with discretion and aplomb. Designed for those who are pivotal to ensuring a satisfying guest experience.
The consummate communicator – the well-spoken and distinctive style is one that we recognize and admire. The power of communicating well ensures results and is a marked advantage in self-presentation. To be a stellar communicator it’s important to remember, communication is not a one-size fits all.
Assertive behaviors are easily recognized in people: respectful, great time management, accountable, collaborative, flexible, confident, good listeners, team players... does that sound like you? Learn to say what you mean directly, diplomatically with no qualms – be less stressed and more upfront!
Beyond Customer Service
A congruent message that allows no room for excuses generates the powerful voice of today’s customer service advocate. Because everyone wants to experience the red carpet VIP treatment, making it a part of your brand is a testament to how you value your customer base.
The collegiate/intern program is so much more than the average “charm school!” We offer immediately applicable tips for all students/interns who are serious about managing those first impressions. We take the confusion out of those critical first step encounters to better enable the student/intern to maneuver through with ease and increased confidence.
Founder, DTN Productions International
DTN Productions International provides training on all areas of international and domestic protocol specializing in "Reputation Management” and communication effectiveness.
Deborah brings to you over twenty years of business etiquette, communication and self-presentation expertise, rooted in behavioral science and successful human interaction.
DTN organized the international etiquette training for the 1996 Olympic Games in Atlanta for Coca-Cola and is a frequent subject of interviews, which often appear in publications both nationally and internationally.
Deborah continues to spread throughout the world her contemporary approach to business and social courtesies via seminars, workshops, keynotes, webinars and podcasts.
Building Your Professional Brand
People are often surprised by what they hear that has been said about them behind their backs! The better one manages their reputation, the less likely such surprises will occur and this book examines how to build your brand while managing your reputation.
So what comprises a reputation? The Top Ten list culled over years of interviews and research includes attitude, approachability, verbal presence, sense of style, reliability, attention to detail, kindness, flexibility, global awareness, business etiquette usage, ability to mix and mingle, and much more.
Your Reputation = Your Brand… own it, after all, you only have one!
Reputation Management is coming soon -- put your contact information in the form below if you'd like us to email you when it's available!
DTN's Podcast Series
Mini Manners for Maximum Effect!