The Consummate Communicator

Winning with distinctive style.

Strong communication skills ensure results and give you a marked advantage in self-presentation. Mastering communication essentials provides a comfort level that stands you in good stead in a myriad of situations. This seminar examines communication skill sets in totality - everything from the art of diplomacy to building interpersonal rapport... e-mail to voicemail.

Knowing what to say, and how and when to say it, is an invaluable tool in all of your interpersonal relationships.

 

Topics Include:

Top three forms of communication Becoming a verbal diplomat Building rapport - bridges instead of walls Honing reassurance skills Assertiveness artistry - confident NOT pushy Listening enhancements - tools of the trade "How" you say it is as important as what you say Embracing empathy The language of leadership

Verbal attitudes - and any necessary adjustments Telephone courtesies that count - voicemail dos and don'ts Creating greater accessibility while using time wisely E-mail techniques that complement Technology etiquette dos and taboos Avoiding the use of jargon and buzzwords Gender, generational, demographic, and multicultural communication Communication synergy - reading all the signs