DTN Productions quiz on etiquette, international etiquette and domestic etiquette issues page

Who offers their hand first to initiate the handshake?
A. The woman - a man is supposed to always wait for the woman to
initiate the handshake.
B. The person most senior - age or position.
C. It does not matter - just do it!
D. The host - whose territory it is establishes the "welcome" first.
When do you call someone by their given name?
A. When they call you by your first name.
B. Immediately - it establishes equal positioning.
C. Never until granted permission and invited to do so.
D. Once the relationship is established so that the casual usage of first
names is expected.
Is it necessary to send a thank you note for gifts, dinners, etc.?
A. A thank you phone call is equally acceptable.
B. Sending an E-mail thank you is the best means today.
C. A hand-written note is still the perfect touch to your courtesy.
D. Thanking them at the time of the event or upon receipt of the
gift is enough in today's hectic world.
Is it permissible to answer or use your cell phone at a business meal?
A. Yes, but excuse yourself first for the interruption.
B. Yes, but keep it very brief.
C. No, never at the table - in fact, keep it turned off during the meal.
D. Yes, it is acceptable if the call involves everyone at the table.
If invited to multiple events on the same day or evening, is making an
"appearance only" appropriate?
A. No, your brevity will appear rude.
B. Absolutely, but stay at least 15-20 minutes and if wearing outerwear
          (coats, etc.) take it off.
C. Yes, but an appearance still means that you must mingle for at least
           45 minutes to one hour.
D. No, spend your quality time at the one chosen location and give
           your best with apologies to the others.
When being introduced to a person who is physically challenged such as
missing a right hand, what should I do?
A. Nothing - wait for the individual to offer their left hand first.
B. Smile, make eye contact, but avoid handshaking - it is not necessary.
C. Proceed as usual only making the left hand adjustment if they
           initiate, which means you may be shaking a right shirt sleeve,
           artificial hand, hook, etc.
D. Immediately offer your left hand to establish a comfort position for
          them.
How early should you arrive to a meeting?
A. No more than ten minutes early.
B. No more than twenty minutes early.
C. If arriving thirty minutes early, stay in the lobby making good
use of your time with paperwork or on your cell phone.
D. Walk in right when the meeting is due to start - it says you well
manage your time.
At a business lunch when can you talk business?
A. After you place your food order.
B. Over dessert or at the completion of the meal.
C. Right away - even while you are walking to the table.
D. After you order your food and exchange pleasantries provided that
it was pre-determined a "working" lunch.
Do all phone calls have to be returned the same day?
A. No, within twenty-four hours is acceptable.
B. No, in today's environment 48 hours is permissible.
C. Yes, unless advised otherwise via voice mail or by an associate.
D. Each person needs to establish their returning calls protocol and
communicate that to their internal and external clients.
Because of the ever increasing business socialization exactly when is it
acceptable to discuss business during a round of golf?
A. On the practice range.
B. During the round provided that it is between holes.
C. At the end of the outing in the club house.
D. Not at all unless your guest initiates the conversation.

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