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Training Format:

  • Our seminar delivery style offers a variety of options including one-on-one coaching, keynote presentations, mini workshops, full day seminars and breakout sessions

  • The training style will include a combination of lecture, interactive exercises and may include a PowerPoint presentation

  • Training materials will be provided for each seminar attendee

 DTN Productions, the number one source for all of your seminar and etiquette needs.

Topics:

  • Telephone Protocols & Standards

  • Slang, Lazy Language Analysis

  • Active Listening

  • Message Taking

  • Giving Directions/Instructions

  • Reassurance Skills

  • Telephone Courtesies

  • Team Courtesies

  • Handling Interruptions

  • Grammar, Diction Update

  • Cross-Selling Etiquette

  • Verbal Diplomacy

  • Transferring Calls

  • Diffusing Anger

  • Queuing Awareness

  • Customer Relationships

 

 

 

 

 

 

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To schedule a seminar call 614-888-7790
E-mail us at: dtn@dtn-productions.com

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